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PROTIQ Buyer Protection
Your support for orders on the PROTIQ Marketplace
Many different service providers offer their additive manufacturing services on the PROTIQ Marketplace. In most cases, you can rely on the quality of the products, communication, and delivery. Should any issues arise, PROTIQ Buyer Protection allows us to intervene quickly and help you find a solution.
How it works:
- You can claim free PROTIQ Buyer Protection with every order placed on our platform.
- A few days after delivery, you will receive a link by email through which you can share your experience with us.
- If you have had a negative experience, we will contact you by email and help find a solution, regardless of whether you ordered from PROTIQ or one of our providers.
What does PROTIQ Buyer Protection cover?
PROTIQ Buyer Protection allows us to gain insight into your ordering experience and intervene if necessary. Therefore, if you provide a poor rating, we will contact you and offer the following assistance:
PROTIQ GmbH
• In the event of insufficient print quality, expectations will be clarified in detail, feasibility will be reviewed, and a compromise solution will be found.
• In the case of incomplete deliveries, the order will be checked, completed, and the missing parts will be shipped.
• If your invoice is missing, it will be resent immediately. The same applies to a missing delivery note.
• If the invoice contains errors, it will be corrected and resent to the customer.
• If incorrect parts have been delivered, the missing parts will be located or reproduced and shipped to the recipient via express delivery.
PROTIQ Marketplace
If problems arise with an order placed with one of our marketplace providers and cannot be resolved by us alone, we will establish contact and contribute to finding a solution.
Data Protection
Use of your email address
For selected PROTIQ Buyer Protection orders, you will receive a one-time email asking you to rate your order and your marketplace experience. If you do not submit a rating or submit a positive rating, you will not receive any further emails from us as part of PROTIQ Buyer Protection, nor will you receive reminders to leave a review.
Duration of PROTIQ Buyer Protection
PROTIQ Buyer Protection can be activated or deactivated individually for each order and is therefore always valid only for the respective order. You will receive the email containing the review link approximately one week after the specified delivery date. Whether you use PROTIQ Buyer Protection or have used it for past orders has no influence whatsoever on future orders with PROTIQ.
Your review and personal data
We treat your order and contact information with strict confidentiality and use it solely to assist you with problems related to orders placed on the PROTIQ Marketplace. Your reviews will never be published with your name or order details without your consent.
