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PROTIQ Buyer Protection
Support for your orders on the PROTIQ Marketplace
Many different service providers offer their additive manufacturing services on the PROTIQ Marketplace. In most cases, you can rely on the quality of the products, communication and delivery. However, if any problems do arise, PROTIQ Buyer Protection allows us to step in quickly and help you find a solution.
How it works:
- You can claim free PROTIQ Buyer Protection with every order placed on our platform.
- A few days after delivery, you will receive a link by email that you can use to share your experience with us.
- If you have had a negative experience, we will contact you by email and help you find a solution—regardless of whether you ordered from PROTIQ or one of our suppliers.
What services are included in PROTIQ Buyer Protection?
PROTIQ Buyer Protection gives us insight into your ordering experience and allows us to step in if necessary. We therefore contact you if you leave a negative review and offer the following assistance:
PROTIQ GmbH
1. If the print quality is insufficient, we clarify your expectations in detail, assess feasibility and find a suitable compromise.
2. If a delivery is incomplete, we review and complete the order and send the missing parts.
3. If you have not received your invoice, we will send it to you immediately. The same applies to a missing delivery note.
4. If an invoice is incorrect, we will correct it and send the revised invoice to the customer.
5. If you have received the wrong parts, we will locate the missing parts or produce replacements and send them to the recipient by express delivery.
PROTIQ Marketplace
Data protection
