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Right of revocation for consumers

Insofar as the customer is a consumer, they have the right of cancellation in accordance with the following provisions. 


Cancellation policy

Cancellation right 

You have the right to cancel this contract within 14 days without giving any reasons.

The cancellation period is fourteen days from the date on which you or a third party nominated by you, who is not the carrier, have/has taken possession of the goods.

In order to exercise your right of cancellation you must inform us (PROTIQ GmbH, Flachs-marktstraße 54, 32825 Blomberg, Germany, Telephone: +49 (0)5235 34 38 00, Telefax: +49 (0)5235 34 41 154, Email: info@protiq.com) of your decision to cancel this contract by issuing a clear declaration (e.g. a letter sent by post, telefax or email). You can use the attached sample cancellation form, although this is not a stipulated requirement. 

To comply with the cancellation period it is sufficient for the notification on exercising the right of withdrawal to be sent before expiry of the cancellation period.


Consequences of the cancellation

If you cancel this contract, we are required to refund you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different form of delivery to the most economic standard deliv-ery offered by us), without delay and no later than within fourteen days from the date on which we receive your notification of the cancellation of this contract. We use the same means of payment for this refund that you used in the original transaction, unless expressly agreed oth-erwise with you; on no account will you be charged a fee for this refund. We can refuse the refund until the goods have been returned to us or until you have demonstrated that you have returned the goods, depending on which date is the earlier. 

You must return or hand over the goods to us without delay and in any event no later than four-teen days after the date on which you inform us of the cancellation of this contract. The dead-line is met if you send the goods before expiration of the fourteen day period.

You will meet the direct costs for returning the goods. You only have to pay for any loss in val-ue of the goods if this loss in value is attributable to handling which was not necessary for test-ing the condition, properties, and functioning of the goods.


Sample cancellation form

(If you want to cancel the contract, please complete and return this form.)

To: PROTIQ GmbH, Flachsmarktstraße 54, 32825 Blomberg, Germany, Telephone: +49 (0)5235 34 38 00, Telefax: +49 (0)5235 34 41 154, Email: info@protiq.com:

I/we (*) herewith cancel the contract concluded by me/us (*) for the purchase of the following  

Goods (*)/rendering of the following service (*)

Ordered on (*)/received on (*) 

Name of the consumer(s) 

Address of the consumer(s) 

Signature of the consumer(s) (only for notification in writing) 

Date 

(*) delete what is not applicable


Special information

The right of cancellation does not apply in contracts for the supply of goods which are not pre-fabricated and for the manufacture of which an individual choice or specification by the con-sumer is crucial, or if these are clearly tailored to the personal needs of the consumer.

There is also no right of cancellation for customers who are not consumers. Consumers are natural persons who conclude a legal transaction for purposes which cannot be predominantly attributed either to their commercial activity or activity as a self-employed person. 


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