PROTIQ on data protection

We are delighted that you are interested in our company, products and services and would like you to feel safe with regard to our protection of your personal data. 

The operator of this website and responsible for the collection, processing and use of your per-sonal data in compliance with the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (FDPA) and the German Telemedia Act (TMG) is

PROTIQ GmbH
Flachsmarktstraße 54
32825 Blomberg
Tel. +49 5235 3-4 38 00
Fax +49 5235 3-4 41 154

The protection of privacy is of crucial importance, particularly for tomorrow’s Internet-based business models and the development of an Internet-based economy. With this declaration on data protection, we therefore want to emphasize our dedication to protecting your privacy.

Our employees as well as the appointed service providers are bound through us to confidentiality and to comply with the provisions of the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (FDPA) and other relevant data protection regulations.

We take the protection of your personal data seriously and strictly adhere to the rules of the data protection laws.

For explanation: “Personal data” means any information relating to an identified or identifi-able natural person (data subject). 
This includes, for instance, your name, your physical address, your contact data (e-mail address, telephone numbers) or your credit card number and account information.

The following declaration offers you an overview of how we want to ensure this protection.


Use and disclosure of personal data

Any personal data that you supply to us through our website or by other means are collected, processed and stored for correspondence with you and for the purposes for which you have made the data available to us. In addition, we will use these data to send you occasional offers and to inform you about new products, services, and other items that may be of interest to you. You may at any time object to such use of your data by an appropriate means of communica-tion, for example by sending an e-mail to service@protiq.com.

We shall only disclose your personal data if you have expressly consented to this, if there is a legal basis or obligation or if it is necessary for the enforcement of our rights, for instance the enforcement of claims resulting from a contractual relationship with you. Your personal data col-lected by us shall never be passed on by us to third parties for any marketing purposes, sold or made available in any other form. 

We shall only disclose personal data to companies affiliated with Phoenix Contact GmbH & Co. KG, service providers or other third parties as far as this is necessary to perform a service or transaction requested by yourself. The respective third-party supplier must only use these per-sonal data to perform the service required or the transaction needed, which is commissioned in our order. Service providers which we use for our own purposes, for example within shared ser-vices, shall be obliged by us in writing through corresponding agreements on contract data pro-cessing to comply with the data protection laws, and may not use these data for own purposes.

For the dispatch and as part of the dispatch order, we will transmit your data to the appointed delivery company. The transmission shall only include such data which are necessary for the delivery of the goods. The contracted company may only use your data for this purpose.

When using our online shop, your data may also be passed on to payment service providers as far as this is necessary for processing the payments. Depending on which payment service pro-vider you select in relation with your order, we will pass on the payment data collected for the purpose of processing the payment to the credit institution or the payment service provider commissioned with the payment. In some cases, the selected payment service providers collect these data themselves if you create or have created an account there. In this case, you must register with the payment service provider with your access data during the order procedure. The data protection declaration of the respective payment service provider shall then be applicable.


Data processing on this website

For safety and technical reasons, PROTIQ automatically processes information on its systems transmitted to us by your browser, and which basically includes:
  • Browser type/version
  • Operating system used
  • The URL (website) accessed on our systems
  • Referrer URL (the website which referred to our website)
  • Host name and full IP address of the accessing computer
  • Date and time of query
  • Retrieved data volume and data types

These data are not combined with any other data sources, and we do not carry out statistical evaluations on the basis of these data.

Notes regarding IP addresses:
IP addresses are absolutely necessary for the transmission of websites and data from our serv-ers to your browser; they are the “addresses” for the information you request from our web servers. However, unabridged IP addresses are regarded as personal data and are therefore only processed by us to the extent technically required.

We also use cookies and web analytics when our website is visited. In this regard, please read the additional explanations under the corresponding headings in this data protection statement.


Registration on our website

Our website in part contains services which you can only use if you have previously entered your personal data (registered). To register in the PROTIQ portal at least your name, form of address, your company (in the case of business customers), your physical address and a valid e mail ad-dress are necessary. The data stored by us in the portal can include, for instance, the permanent storage of projects or the creation of offers as well as the creation and issuance of print orders.

Optionally, you have the possibility to provide us with further information about you (eg title, tele-phone number, VAT ID). Some of these data are required for the extended services on our web-site, for example for online ordering via our online shop.

Your consent to the storage of your data as well as their use to send advertising information can be revoked at any time by an e-mail with the corresponding information sent to service@protiq.com. You may also contact this e-mail address if you would like to have your entire account deleted.

Information on the processing of your personal data during registration can be found at: Registration on our website


Newsletter 

If you would like to receive the newsletter offered on our website, we need your valid e-mail ad-dress. Optionally, you have the possibility to provide us with further information about you (form of address, first name, last name). However, they are not required for the subscription of the newsletter but only serve for personally addressing you in the newsletter. After the registration, you will receive an e-mail from us with a link with which you have to confirm the receipt of the newsletter (“double opt-in”). This serves to verify the e-mail address you provided and to ensure that no third party has ordered the newsletter from your e-mail address.

Your consent to the storage of your data as well as their use for sending the newsletter or other advertising information may be revoked at any time via the unsubscribe link at the end of each newsletter. Furthermore, you may also send an e-mail with a corresponding revocation to service@protiq.com at any time.

To send the newsletter, we make use of our parent company Phoenix Contact, headquartered in Germany, which was obliged by us to comply with the data protection laws and which guaran-tees that your data will in no case be disclosed to third parties or used for another purpose than for sending the PROTIQ newsletter. Your data shall be kept exclusively in Phoenix Contact’s own German data centers.

Our e mail newsletter may contain links that lead you to specific PROTIQ websites. This way we can measure the effectiveness of marketing initiatives. However, these evaluations are made on the basis of anonymized data, so that no conclusions to your person can be drawn. In addition, the newsletter may contain links to third party websites.

Information on the processing of your personal data within the dispatch of the newsletter can be found at: Newsletter subscription


Contact forms

Your personal data, which you provide to us when using the various contact forms, will be used exclusively for processing your specific request to us. Information on the processing of your contact data in this context can be found at: Use of contact forms


Customer management/Order processing

Your personal data, which you provide to us within the scope of order processing, will be used exclusively for processing the respective business transactions with you. Information on processing your data within the customer management and for processing busi-ness transactions can be found at: Customer Management and Order Processing



Supplier management/Purchase order processing

Your personal data, which you provide to us within a purchase order, will be used exclusively for processing the respective business transactions with you. Information on processing your data within the supplier management and for handling business transactions can be found at: Supplier management and purchase order processing


Application details

The processing of your application with us will be done by Phoenix Contact GmbH & Co. KG to whose website we merely link. Therefore please also consider the detailed information within the registration in their career portal.



Chat

Your personal data, which you provide to us when using the chat, will be used exclusively for processing your specific request to us.

Information on the processing of your contact data in this context can be found atUse of chat

 


Cookies 

Our websites use what is known as cookies in several places. Cookies are small text files that are placed on your computer and stored by your browser. They serve to make our offer more user-friendly, effective, and secure. Thus, for instance, they ensure the technical realization of a user session in the online shop of PROTIQ. At the same time, these cookies provide information which allows us to optimize our websites in line with user requirements, for example to save the language you have chosen on our website.

Most of the cookies we use are so-called “session cookies”. They will be deleted automatically from your browser once you leave the site. In part, however, we also use cookies that are saved for a longer period of time. The maximum storage period of a cookie can be up to two years.

All cookies on our websites contain purely technical information in a pseudonymized or anony-mized form; they do not contain any personal data.

Social Media / Social Networks / External Links

On our website, we do not use any automatically activated plug-ins (eg iFrames) of the social networks. Our buttons for social networks such as Facebook, Twitter, Xing, LinkedIn, YouTube, Instagram etc. are mere links that refer to the respective sites of the provider. If you click on these links, you will be redirected to the pages of the respective social network. The instructions on data protection given there will then be applicable. This also applies to links to other third party websites.

In addition, we ourselves also have online presences in some of these social networks and platforms to inform interested parties/users about our products and services and to communicate with them. On some of these platforms, user data is processed outside the European Union (EU), even in countries where no data protection level comparable to that of the EU can be guaranteed. Your data is often used for the platform's own purposes, e.g. for market research and advertising purposes or to analyze your user behavior for the creation of user profiles. For these purposes, cookies from these platforms are usually stored on the user's computer, which can be used to store or assign user profiles.

Although PROTIQ does not have access to the profile data processed by the platforms, PROTIQ may be jointly responsible under data protection law for the use of these platforms. The personal data of the users is processed on the basis of our legitimate interests in simple information and communication with the users pursuant to art. 6 (1) lit. f GDPR.

If you have any questions regarding the processing of your personal data when using these social networks, please contact the respective platform directly, as we do not have access to your data there.

For detailed information on the processing of your personal data and the opt-out options, we refer you to the following linked details of the social media platforms:

Facebook
Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland
on the basis of an joint controller agreement of personal data according to art. 26 GDPR.
Privacy policy at: https://www.facebook.com/about/privacy,
Opt-out at: https://www.facebook.com/settings?tab=ads.

Instagram
Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland
Privacy policy at: http://instagram.com/about/legal/privacy/
Opt-out at: http://instagram.com/about/legal/privacy/ (point VI.).

YouTube
YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA
represented by: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043,USA
Privacy policy at: https://www.google.de/intl/de/policies/privacy/,
Opt-out at: https://adssettings.google.com/.

Twitter
Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, Ireland
Privacy policy at: https://twitter.com/de/privacy,
Opt-out at: https://twitter.com/personalization.

LinkedIn
LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Irland
Privacy policy at: https://www.linkedin.com/legal/privacy-policy,
Opt-out at: https://www.linkedin.com/psettings/.

XING
XING SE, Dammtorstraße 30, 20354 Hamburg, Deutschland
Privacy policy at: https://privacy.xing.com/de/
Opt-out at: https://privacy.xing.com/de/datenschutzerklaerung


Google Analytics

We use Google Analytics, a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google") for web analysis and range measurement. Google uses cookies. The information generated by the cookie about users' visits to our website is generally transmitted to and stored by Google on servers in the United States.

However, Google Analytics is used by us exclusively with activated IP anonymization (so-called IP masking). This means that the IP address of users is shortened by Google. Only in exceptional cases, e.g. if technical failures occur in Europe, the full IP address is transferred to a Google server in the USA and then shortened there. To the best of our knowledge, the IP address transmitted by the user's browser will not be merged with other data of the user held by Google.

Google uses the transmitted data on our behalf and on the basis of a data processing agreement, to evaluate the use of our website, to create reports on the activities within our online offering and to provide us with other services associated with the use of the website. With the help of these analysis results we can, for example, identify particularly popular areas of our website and the preferences of users and use the knowledge gained in this way to further improve our offer and make it more targeted and interesting for you as a user.

With the processing of the data we pursue our legitimate interests in an analysis and statistical evaluation of the use of our website, in the optimization of our online offer and in the provision of content that is as relevant to your interests as possible. We have carefully balanced these legitimate interests with your interests and fundamental rights and freedoms as a user and have come to the conclusion that no consent is required but that data processing is allowed on the basis of our legitimate interests, Art. 6 (1) (f) GDPR.

The determining reason for the use of Google Analytics is the fact that there is no equally suitable web analysis tool for our specific purposes. Google Analytics is not only the most widespread tool in the international context and is therefore particularly suitable for websites of internationally active groups of companies. Due to its wide distribution, Google Analytics - unlike other web analysis tools - also has standard interfaces to other software systems that we use. Furthermore, in your interest we implemented Google Analytics as data protection friendly as possible (in addition to IP masking, e.g. by not processing the user ID for cross-device analysis of visitor flows, by reducing the standard storage period, etc.).

The acceptance of cookies when using our website is not mandatory; if you do not wish cookies to be stored on your device, you can deactivate the corresponding option in the system settings of your browser. Additionally, you can delete saved cookies at any time in the system settings of your browser. If you do not accept cookies, however, this may lead to functional limitations. In addition, you can deactivate the use of Google Analytics cookies using a browser add-on if you do not wish the website analysis. You can download this add-on here: http://tools.google.com/dlpage/gaoptout?hl=en

You can use the Google Analytics opt-out browser add-on to prevent Google Analytics from using your information. To disable Google Analytics, download and install your web browser add-on. The Google Analytics opt-out add-on is compatible with all common browsers. For the add-on to work, it must be loaded and run correctly in your browser. To learn more about how to disable Google Analytics and correctly install the browser add-on, click here: https://support.google.com/analytics/answer/181881?hl=en.

Furthermore you can disable the personalized advertising in the advertising preferences of your Google account. You can find instructions for deactivating your advertising preferences at https://support.google.com/ads/answer/2662922?hl=de. A plugin for deactivating personalized advertising on Google for the most common browsers can be found at https://support.google.com/ads/answer/7395996?hl=de. In addition, you can deactivate the use of cookies by third-party providers by visiting the deactivation page of the Network Advertising Initiative at http://optout.networkadvertising.org/?c=1 and follow the instructions for opting out.

The common browsers also offer a "Do-Not-Track-Function". If this function is activated, your device informs the web analysis tool that you do not want to be tracked.

Please also note the following: From the point of view of the European Union, there is no "adequate level of protection" for the processing of personal data in the USA that corresponds to EU standards. However, this level of protection can be replaced or established for individual companies by certification according to the so-called "EU-U.S. Privacy Shield". Google has submitted to the EU-U.S. Privacy Shield and hereby guarantees to comply with the European data protection law.

The data processed by Google Analytics is automatically deleted after a period of 14 months. Data whose retention period has been reached is automatically deleted once a month.

You can find out more about Google's use of data, setting and withdrawal options in Google's privacy policy: https://policies.google.com/privacy


Google Ads

Online Advertising (Retargeting/Remarketing) In order to improve our marketing offer, we use retargeting and remarketing services from third parties on our website to analyze, optimize and economically operate our online services.

How Retargeting/Remarketing works On our website, data is collected using a cookie/tracking technology to improve our online offering. This data is not used by us to identify you personally, but solely to evaluate the use of our website and to address and provide users who are already interested in our content and offers with interest-related advertising. We are convinced that the display of an interest-related advertisement is generally more interesting for the user than advertising that has no such personal reference. The following section of this privacy policy explains with which third parties we cooperate, how your data is processed in this context, and how you can deactivate and opt out from such retargeting/ remarketing technologies.

Google Ads We use the online marketing tool Google Ads, a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). We use the remarketing function within the Google Ad Service in order to place ads within the Google Advertising Network (e.g. in search results, videos, web pages, etc.) so that they are specifically displayed to users who have a supposed interest in the ads or the products and services advertised. For these purposes, so-called (re)marketing tags (invisible graphics or codes) are integrated and executed on our website and other websites of the Google Advertising Network directly by Google. In this way an individual cookie is stored on the user's device (comparable technologies can also be used instead of cookies), this serves to recognize your browser. Google usually stores information about this cookie, such as which websites the user has visited, what content he is interested in and what offers the user has clicked on, as well as technical information on the browser and operating system, referring websites, visiting times and other information about the use of the online service.

Furthermore, we use the function of Ads Conversion. Using an individual "conversion cookie" we can track how many of our visitors are taking actions on our website resulting from an advertising campaign. The information collected with the help of the cookie is used by

Google to compile conversion statistics for us. However, we only know the anonymous total number of users who clicked on our ad and were directed to a page with a conversion tracking tag. We do not receive any personally identifiable information.

The data processing associated with the services described above is carried out for analysis, optimization and marketing purposes, in particular in order to better measure and evaluate the success of our advertising campaigns and to provide you with offers and content that are as closely aligned with your interests as possible. We have carefully balanced these legitimate interests with your interests, fundamental rights and freedoms as a user and have come to the conclusion that no consent is required, but that data processing is allowed on the basis of our legitimate interests, Art. 6 (1) (f) GDPR. The determining reason for the use of Google Ads is the fact that there is no equally suitable online advertising network for our specific purposes. Google Ads is the most widespread international advertising tool and is therefore particularly suitable for advertising in our internationally group of companies. The most important aspect, however, is that the network of Google's partners - the so-called display network - is probably the world's largest network and you as a user can therefore be addressed in the best possible and most targeted way.

When balancing these interests, it has also been considered that the acceptance of marketing cookies when using our website is not mandatory and can be prevented by you in different ways. If you do not wish such marketing cookies to be stored on your device, you can deactivate the corresponding option in the system settings of your browser. Already stored cookies can be removed at any time in the system settings of your browser. However, if you do not accept any cookies, this may lead to functional limitations. You can also prevent data processing by Google Ads by clicking on this Link. An "opt-out cookie" will then be set to prevent your data from being collected in the future. The opt-out cookie applies only to the browser used when you set it and only to our website and is stored on your terminal device. If you delete the cookies in your browser, you must set the opt-out cookie again. The common browsers also offer a "Do-Not-Track-Function". If this function is activated, your device informs the web analysis tool that you do not want to be tracked.

Insofar data is processed in the USA, we would like to point out that Google is certified under the EU-U.S.-Privacy Shield Agreement and thereby guarantees compliance with European data protection law.

The data processed by Google Ads is deleted after 90 days. The deletion of data whose retention period has been reached takes place automatically once a month. Further information on the use of data by Google, setting and withdrawal options can be found in Google's data protection declaration (https://policies.google.com/technologies/ads?hl=en) and in your personal settings for the display of advertising by Google (https://adssettings.google.com/authenticated).

Google Tag Manager For reasons of transparency, we would like to point out that we use the Google Tag Manager on our website. Google Tag Manager is a solution that allows providers of websites to manage website tags through a single interface and in this way to integrate Google services into their offering. The Google Tag Manager itself (which implements the tags) does not collect or process any personal data.


Web analytics

Matomo (formerly Piwik)

The user actions on the website are recorded and evaluated by the tracking software Matomo
(matomo.org). The IP address is stored anonymously, ie at least the last three digits of the IP address are set to 0. Thus, the collected data cannot be traced back to a specific person.
.

The tracking software is only used to adapt the website to the current technical condi-tions and to optimize the Internet offer for the users. The data obtained in this way shall be solely made available to PROTIQ in processed form and are not passed on to any third parties. Likewise, these data shall never be used for other purposes or even re-sold.

The tracking software runs on own servers of the Phoenix Contact Group exclusively in Germany. Statistical data and any personal data (eg via registration and contact forms) are therefore stored and processed separately. No link is made between personal data and statistical data at any time.

Information on the processing of your personal data within the web analysis can be found at: Web-Analysis

If you do not agree with the analysis of your anonymized visit data, please remove the checkmark from the checkbox listed below to disallow the use of your data. Please note that this is done by setting a cookie in which information is stored that prevents the col-lection of your anonymized user data. If you delete your browser cookies or use another browser for your next visit, you will need to click the link again. Alternatively you have the option to activate the “do not track” checkbox in your browser settings (if available).

Objection against Matomo web analytics


Supplementary information regarding the use and transfer of personal data

PROTIQ may be forced to disclose your data and related information by judicial or official order. Likewise, we reserve the right to use your data for the assertion of or defense against any legal claims. In accordance with applicable law we also reserve the right to store and transfer personal and other data for a specific purpose in order to detect and combat illegal activities, fraudulent attempts or a breach of PROTIQ’s terms of use.


Secure communication on the Internet

We make every effort to transmit and store your personal data using technical and organizational measures in such a way that they are not accessible to third parties.

In general, however, the Internet is regarded as an insecure medium. In contrast to a telephone line, for instance, transmission of data on the Internet can be more easily wiretapped, recorded or even modified by unauthorized third parties. To ensure the confidentiality of communication with you, we use an AES 256bit TLS encryption of our website. According to the current state of knowledge, this encryption, which is used by us, is regarded as secure. This security level is achieved by the operating systems and browsers of the latest generation. If necessary, you should update the operating system and the browser on your PC to enable the use of this high-grade encryption.

In the case of unencrypted communication via e mail, complete data security cannot be guaran-teed, so we advise that you use the postal service for confidential information.


Update to this Privacy Policy

If PROTIQ launches new services, alters its Internet procedures or if the legal requirements or the Internet and IT security technology is further developed, this data protection statement will be updated. We therefore reserve the right to change or supplement this statement as required. The current version will be published at www.protiq.com/en/privacy/ .


Right of access / changing and deleting personal data Information in accordance with Article 13 or 14 GDPR

If you have any questions that have not been addressed by this data protection statement or if you require more detailed information regarding a specific point, please do not hesitate to contact us.
 
If you no longer agree to your personal data being stored or if they become inaccurate, we shall, upon your request to this effect, proceed to their blockage or deletion, or perform the necessary corrections thereto, to the extent possible under the statutory provisions. Upon request, we will inform you about all your personal data that we have stored. To do so, please contact:

PROTIQ GmbH
Flachsmarktstraße 54
32825 Blomberg
Tel. +49 5235 3-4 38 00
Fax +49 5235 3-4 41 154

Please appreciate that we require proof of identity to handle any requests regarding your person-al data we have stored.

Statutory information to be provided where your personal data are collected (in accordance with Article 13 or 14 GDPR) can be found related to the context in those places where we collect your data on this website, or summarized here:



Data Protection Officer

For general questions regarding the collection, processing or use of personal data by us as well as for general information regarding data protection at PROTIQ, please contact us in writing at:



PROTIQ GmbH
– Datenschutzbeauftragter –
Flachsmarktstraße 54
32825 Blomberg



Controller within the meaning of the EU General Data Protection Regulation (GDPR) or the Federal Data Protection Act (FDPA)

PROTIQ GmbH
Flachsmarktstraße 54
32825 Blomberg
Tel. +49 5235 3-4 38 00
Fax +49 5235 3-4 41 154

Updated:  September 26, 2018




Are your 3D files ready?

Just upload your data. All files are automatically checked and optimized for printing.


Do you have any questions?

We will be happy to advise you personally regarding your 3D project.