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PROTIQ on data protection

We are delighted that you are interested in our company, products and services and would like you to feel safe with regard to our protection of your personal data. 

The operator of this website and responsible for the collection, processing and use of your per-sonal data in compliance with the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (FDPA) and the German Telemedia Act (TMG) is

PROTIQ GmbH
Flachsmarktstraße 54
32825 Blomberg
Tel. +49 5235 3-4 38 00
Fax +49 5235 3-4 41 154

The protection of privacy is of crucial importance, particularly for tomorrow’s Internet-based business models and the development of an Internet-based economy. With this declaration on data protection, we therefore want to emphasize our dedication to protecting your privacy.

Our employees as well as the appointed service providers are bound through us to confidentiality and to comply with the provisions of the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (FDPA) and other relevant data protection regulations.

We take the protection of your personal data seriously and strictly adhere to the rules of the data protection laws.

For explanation: “Personal data” means any information relating to an identified or identifi-able natural person (data subject). 
This includes, for instance, your name, your physical address, your contact data (e-mail address, telephone numbers) or your credit card number and account information.

The following declaration offers you an overview of how we want to ensure this protection.


Use and disclosure of personal data

Any personal data that you supply to us through our website or by other means are collected, processed and stored for correspondence with you and for the purposes for which you have made the data available to us. In addition, we will use these data to send you occasional offers and to inform you about new products, services, and other items that may be of interest to you. You may at any time object to such use of your data by an appropriate means of communica-tion, for example by sending an e-mail to service@protiq.com.

We shall only disclose your personal data if you have expressly consented to this, if there is a legal basis or obligation or if it is necessary for the enforcement of our rights, for instance the enforcement of claims resulting from a contractual relationship with you. Your personal data col-lected by us shall never be passed on by us to third parties for any marketing purposes, sold or made available in any other form. 

We shall only disclose personal data to companies affiliated with Phoenix Contact GmbH & Co. KG, service providers or other third parties as far as this is necessary to perform a service or transaction requested by yourself. The respective third-party supplier must only use these per-sonal data to perform the service required or the transaction needed, which is commissioned in our order. Service providers which we use for our own purposes, for example within shared ser-vices, shall be obliged by us in writing through corresponding agreements on contract data pro-cessing to comply with the data protection laws, and may not use these data for own purposes.

For the dispatch and as part of the dispatch order, we will transmit your data to the appointed delivery company. The transmission shall only include such data which are necessary for the delivery of the goods. The contracted company may only use your data for this purpose.

When using our online shop, your data may also be passed on to payment service providers as far as this is necessary for processing the payments. Depending on which payment service pro-vider you select in relation with your order, we will pass on the payment data collected for the purpose of processing the payment to the credit institution or the payment service provider commissioned with the payment. In some cases, the selected payment service providers collect these data themselves if you create or have created an account there. In this case, you must register with the payment service provider with your access data during the order procedure. The data protection declaration of the respective payment service provider shall then be applicable.


Data processing on this website

For safety and technical reasons, PROTIQ automatically processes information on its systems transmitted to us by your browser, and which basically includes:
  • Browser type/version
  • Operating system used
  • The URL (website) accessed on our systems
  • Referrer URL (the website which referred to our website)
  • Host name and full IP address of the accessing computer
  • Date and time of query
  • Retrieved data volume and data types

These data are not combined with any other data sources, and we do not carry out statistical evaluations on the basis of these data.

Notes regarding IP addresses:
IP addresses are absolutely necessary for the transmission of websites and data from our serv-ers to your browser; they are the “addresses” for the information you request from our web servers. However, unabridged IP addresses are regarded as personal data and are therefore only processed by us to the extent technically required.

We also use cookies and web analytics when our website is visited. In this regard, please read the additional explanations under the corresponding headings in this data protection statement.


Registration on our website

Our website in part contains services which you can only use if you have previously entered your personal data (registered). To register in the PROTIQ portal at least your name, form of address, your company (in the case of business customers), your physical address and a valid e mail ad-dress are necessary. The data stored by us in the portal can include, for instance, the permanent storage of projects or the creation of offers as well as the creation and issuance of print orders.

Optionally, you have the possibility to provide us with further information about you (eg title, tele-phone number, VAT ID). Some of these data are required for the extended services on our web-site, for example for online ordering via our online shop.

Your consent to the storage of your data as well as their use to send advertising information can be revoked at any time by an e-mail with the corresponding information sent to service@protiq.com. You may also contact this e-mail address if you would like to have your entire account deleted.

Information on the processing of your personal data during registration can be found at: Registration on our website


Newsletter 

If you would like to receive the newsletter offered on our website, we need your valid e-mail ad-dress. Optionally, you have the possibility to provide us with further information about you (form of address, first name, last name). However, they are not required for the subscription of the newsletter but only serve for personally addressing you in the newsletter. After the registration, you will receive an e-mail from us with a link with which you have to confirm the receipt of the newsletter (“double opt-in”). This serves to verify the e-mail address you provided and to ensure that no third party has ordered the newsletter from your e-mail address.

Your consent to the storage of your data as well as their use for sending the newsletter or other advertising information may be revoked at any time via the unsubscribe link at the end of each newsletter. Furthermore, you may also send an e-mail with a corresponding revocation to service@protiq.com at any time.

To send the newsletter, we make use of our parent company Phoenix Contact, headquartered in Germany, which was obliged by us to comply with the data protection laws and which guaran-tees that your data will in no case be disclosed to third parties or used for another purpose than for sending the PROTIQ newsletter. Your data shall be kept exclusively in Phoenix Contact’s own German data centers.

Our e mail newsletter may contain links that lead you to specific PROTIQ websites. This way we can measure the effectiveness of marketing initiatives. However, these evaluations are made on the basis of anonymized data, so that no conclusions to your person can be drawn. In addition, the newsletter may contain links to third party websites.

Information on the processing of your personal data within the dispatch of the newsletter can be found at: Newsletter subscription


Contact forms

Your personal data, which you provide to us when using the various contact forms, will be used exclusively for processing your specific request to us. Information on the processing of your contact data in this context can be found at: Use of contact forms


Customer management/Order processing

Your personal data, which you provide to us within the scope of order processing, will be used exclusively for processing the respective business transactions with you. Information on processing your data within the customer management and for processing busi-ness transactions can be found at: Customer Management and Order Processing



Supplier management/Purchase order processing

Your personal data, which you provide to us within a purchase order, will be used exclusively for processing the respective business transactions with you. Information on processing your data within the supplier management and for handling business transactions can be found at: Supplier management and purchase order processing


Application details

The processing of your application with us will be done by Phoenix Contact GmbH & Co. KG to whose website we merely link. Therefore please also consider the detailed information within the registration in their career portal.



Chat

Your personal data, which you provide to us when using the chat, will be used exclusively for processing your specific request to us.

Information on the processing of your contact data in this context can be found atUse of chat

 


Cookies 

Our websites use what is known as cookies in several places. Cookies are small text files that are placed on your computer and stored by your browser. They serve to make our offer more user-friendly, effective, and secure. Thus, for instance, they ensure the technical realization of a user session in the online shop of PROTIQ. At the same time, these cookies provide information which allows us to optimize our websites in line with user requirements, for example to save the language you have chosen on our website.

Most of the cookies we use are so-called “session cookies”. They will be deleted automatically from your browser once you leave the site. In part, however, we also use cookies that are saved for a longer period of time. The maximum storage period of a cookie can be up to two years.

All cookies on our websites contain purely technical information in a pseudonymized or anony-mized form; they do not contain any personal data.

We use the following cookies:

Website/name of cookie

Function and content

Valid until

protiq.com
language

ID of the currently selected shop language.

Contains “0” for German or “1” for English.

Only for the current session

protiq.com
currency
ID of the currently selected shop currency

Contains “0” for Euro, “1” for pound or “2” for dollar
30 days
protiq.com
dxCookiesAccepted
Flag that cookies have been accepted.

Contains “yes”
60 days

protiq.com
dx_tsid

With every first logon within a session, here the session ID is stored which allows a com-fortable use of the shop and other functions of the website.

Contains a 32-character alpha-numeric string

Only for the current session

protiq.com
sid

With every first logon within a session, here the session ID is stored which allows a com-fortable use of the shop and other functions of the website.

Contains a 32-character alpha-numeric string

Only for the current session

protiq.com
sid_key

Check whether the browser saves cookies and our shop has already been visited dur-ing the current session.

Contains the string “oxid”.

Only for the current session

protiq.com
_pk_id.2.5c59

ID of the Matomo/Piwik track-ing software

Contains an approx. 52-character alphanumeric string.

13 months

protiq.com
_pk_ses.2.5c59

Stores the recognition of the current session of the Mato-mo/Piwik tracking software

Always contains the character “*”

30 minutes

protiq.com
piwik_ignore

Stores the selection of the user that there will be no track-ing by Matomo/Piwik for this website (opt-out).

2 years

protiq.com
PIWIK_SESSID

Stores the recognition of the current session of the Mato-mo/Piwik tracking software for performance improvement.

Contains a 32-character alpha-numeric string

1 day


If you want to prevent cookies from being stored, you must select “do not accept cookies” in your browser settings. If cookies are not accepted by the browser, the range of functions of our Inter-net offer may, however, be severely limited. Some functions will then no longer be available. This may also be the case if you visit our website in the so-called “private mode” of your browser.

We ourselves do not store any information in the LSO (Local Shared Objects) area of your com-puter, so we do not use so-called “flash cookies”, for instance. Other services such as Youtube, however, use this function for own purposes where applicable.


Social Media / Social Networks / External Links

On our website, we do not use any automatically activated plug-ins (eg iFrames) of the social networks. Our buttons for social networks such as Facebook, Twitter, Xing, LinkedIn, YouTube, Instagram etc. are mere links that refer to the respective sites of the provider. If you click on these links, you will be redirected to the pages of the respective social network. The instructions on data protection given there will then be applicable. This also applies to links to other third party websites.

In addition, we ourselves also have online presences in some of these social networks and platforms to inform interested parties/users about our products and services and to communicate with them. On some of these platforms, user data is processed outside the European Union (EU), even in countries where no data protection level comparable to that of the EU can be guaranteed. Your data is often used for the platform's own purposes, e.g. for market research and advertising purposes or to analyze your user behavior for the creation of user profiles. For these purposes, cookies from these platforms are usually stored on the user's computer, which can be used to store or assign user profiles.

Although PROTIQ does not have access to the profile data processed by the platforms, PROTIQ may be jointly responsible under data protection law for the use of these platforms. The personal data of the users is processed on the basis of our legitimate interests in simple information and communication with the users pursuant to art. 6 (1) lit. f GDPR.

If you have any questions regarding the processing of your personal data when using these social networks, please contact the respective platform directly, as we do not have access to your data there.

For detailed information on the processing of your personal data and the opt-out options, we refer you to the following linked details of the social media platforms:

Facebook
Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland
on the basis of an joint controller agreement of personal data according to art. 26 GDPR.
Privacy policy at: https://www.facebook.com/about/privacy,
Opt-out at: https://www.facebook.com/settings?tab=ads.

Instagram
Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland
Privacy policy at: http://instagram.com/about/legal/privacy/
Opt-out at: http://instagram.com/about/legal/privacy/ (Ziffer VI.).

YouTube
YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA
represented by: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043,USA
Privacy policy at: https://www.google.de/intl/de/policies/privacy/,
Opt-out at: https://adssettings.google.com/authenticated.

Twitter
Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, Ireland
Privacy policy at: https://twitter.com/de/privacy,
Opt-out at: https://twitter.com/personalization.

LinkedIn
LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Irland
Privacy policy at: https://www.linkedin.com/legal/privacy-policy,
Opt-out at: https://www.linkedin.com/psettings/advertising.

XING
XING SE, Dammtorstraße 30, 20354 Hamburg, Deutschland
Privacy policy at: https://privacy.xing.com/de/datenschutzerklaerung
Opt-out at: https://privacy.xing.com/de/datenschutzerklaerung



Web analytics

Matomo (formerly Piwik)

The user actions on the website are recorded and evaluated by the tracking software Matomo
(matomo.org). The IP address is stored anonymously, ie at least the last three digits of the IP address are set to 0. Thus, the collected data cannot be traced back to a specific person.
.

The tracking software is only used to adapt the website to the current technical condi-tions and to optimize the Internet offer for the users. The data obtained in this way shall be solely made available to PROTIQ in processed form and are not passed on to any third parties. Likewise, these data shall never be used for other purposes or even re-sold.

The tracking software runs on own servers of the Phoenix Contact Group exclusively in Germany. Statistical data and any personal data (eg via registration and contact forms) are therefore stored and processed separately. No link is made between personal data and statistical data at any time.

Information on the processing of your personal data within the web analysis can be found at: Web-Analysis

If you do not agree with the analysis of your anonymized visit data, please remove the checkmark from the checkbox listed below to disallow the use of your data. Please note that this is done by setting a cookie in which information is stored that prevents the col-lection of your anonymized user data. If you delete your browser cookies or use another browser for your next visit, you will need to click the link again. Alternatively you have the option to activate the “do not track” checkbox in your browser settings (if available).

Objection against Matomo web analytics


Supplementary information regarding the use and transfer of personal data

PROTIQ may be forced to disclose your data and related information by judicial or official order. Likewise, we reserve the right to use your data for the assertion of or defense against any legal claims. In accordance with applicable law we also reserve the right to store and transfer personal and other data for a specific purpose in order to detect and combat illegal activities, fraudulent attempts or a breach of PROTIQ’s terms of use.


Secure communication on the Internet

We make every effort to transmit and store your personal data using technical and organizational measures in such a way that they are not accessible to third parties.

In general, however, the Internet is regarded as an insecure medium. In contrast to a telephone line, for instance, transmission of data on the Internet can be more easily wiretapped, recorded or even modified by unauthorized third parties. To ensure the confidentiality of communication with you, we use an AES 256bit TLS encryption of our website. According to the current state of knowledge, this encryption, which is used by us, is regarded as secure. This security level is achieved by the operating systems and browsers of the latest generation. If necessary, you should update the operating system and the browser on your PC to enable the use of this high-grade encryption.

In the case of unencrypted communication via e mail, complete data security cannot be guaran-teed, so we advise that you use the postal service for confidential information.


Update to this Privacy Policy

If PROTIQ launches new services, alters its Internet procedures or if the legal requirements or the Internet and IT security technology is further developed, this data protection statement will be updated. We therefore reserve the right to change or supplement this statement as required. The current version will be published at www.protiq.com/en/privacy/ .


Right of access / changing and deleting personal data Information in accordance with Article 13 or 14 GDPR

If you have any questions that have not been addressed by this data protection statement or if you require more detailed information regarding a specific point, please do not hesitate to contact us.
 
If you no longer agree to your personal data being stored or if they become inaccurate, we shall, upon your request to this effect, proceed to their blockage or deletion, or perform the necessary corrections thereto, to the extent possible under the statutory provisions. Upon request, we will inform you about all your personal data that we have stored. To do so, please contact:

PROTIQ GmbH
Flachsmarktstraße 54
32825 Blomberg
Tel. +49 5235 3-4 38 00
Fax +49 5235 3-4 41 154

Please appreciate that we require proof of identity to handle any requests regarding your person-al data we have stored.

Statutory information to be provided where your personal data are collected (in accordance with Article 13 or 14 GDPR) can be found related to the context in those places where we collect your data on this website, or summarized here:



Data Protection Officer

For general questions regarding the collection, processing or use of personal data by us as well as for general information regarding data protection at PROTIQ, please contact us in writing at:



PROTIQ GmbH
– Datenschutzbeauftragter –
Flachsmarktstraße 54
32825 Blomberg



Controller within the meaning of the EU General Data Protection Regulation (GDPR) or the Federal Data Protection Act (FDPA)

PROTIQ GmbH
Flachsmarktstraße 54
32825 Blomberg
Tel. +49 5235 3-4 38 00
Fax +49 5235 3-4 41 154

Updated:  September 26, 2018




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