PROTIQ on data protection

We are delighted that you are interested in our company, products and services and would like you to feel safe with regard to our protection of your personal data. 

The operator of this website and responsible for the collection, processing and use of your per-sonal data in compliance with the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (FDPA) and the German Telemedia Act (TMG) is

PROTIQ GmbH
Flachsmarktstraße 54
32825 Blomberg
Tel. +49 5235 3-4 38 00
Fax +49 5235 3-4 41 154

The protection of privacy is of crucial importance, particularly for tomorrow’s Internet-based business models and the development of an Internet-based economy. With this declaration on data protection, we therefore want to emphasize our dedication to protecting your privacy.

Our employees as well as the appointed service providers are bound through us to confidentiality and to comply with the provisions of the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (FDPA) and other relevant data protection regulations.

We take the protection of your personal data seriously and strictly adhere to the rules of the data protection laws.

For explanation: “Personal data” means any information relating to an identified or identifi-able natural person (data subject). 
This includes, for instance, your name, your physical address, your contact data (e-mail address, telephone numbers) or your credit card number and account information.

The following declaration offers you an overview of how we want to ensure this protection.



Use and disclosure of personal data

Any personal data that you supply to us through our website or by other means are collected, processed and stored for correspondence with you and for the purposes for which you have made the data available to us. In addition, we will use these data to send you occasional offers and to inform you about new products, services, and other items that may be of interest to you. You may at any time object to such use of your data by an appropriate means of communica-tion, for example by sending an e-mail to service@protiq.com.

We shall only disclose your personal data if you have expressly consented to this, if there is a legal basis or obligation or if it is necessary for the enforcement of our rights, for instance the enforcement of claims resulting from a contractual relationship with you. Your personal data col-lected by us shall never be passed on by us to third parties for any marketing purposes, sold or made available in any other form. 

We shall only disclose personal data to companies affiliated with Phoenix Contact GmbH & Co. KG, service providers or other third parties as far as this is necessary to perform a service or transaction requested by yourself. The respective third-party supplier must only use these per-sonal data to perform the service required or the transaction needed, which is commissioned in our order. Service providers which we use for our own purposes, for example within shared ser-vices, shall be obliged by us in writing through corresponding agreements on contract data pro-cessing to comply with the data protection laws, and may not use these data for own purposes.

For the dispatch and as part of the dispatch order, we will transmit your data to the appointed delivery company. The transmission shall only include such data which are necessary for the delivery of the goods. The contracted company may only use your data for this purpose.

When using our online shop, your data may also be passed on to payment service providers as far as this is necessary for processing the payments. Depending on which payment service pro-vider you select in relation with your order, we will pass on the payment data collected for the purpose of processing the payment to the credit institution or the payment service provider commissioned with the payment. In some cases, the selected payment service providers collect these data themselves if you create or have created an account there. In this case, you must register with the payment service provider with your access data during the order procedure. The data protection declaration of the respective payment service provider shall then be applicable.



Data processing on this website

For safety and technical reasons, PROTIQ automatically processes information on its systems transmitted to us by your browser, and which basically includes:
  • Browser type/version
  • Operating system used
  • The URL (website) accessed on our systems
  • Referrer URL (the website which referred to our website)
  • Host name and full IP address of the accessing computer
  • Date and time of query
  • Retrieved data volume and data types

These data are not combined with any other data sources, and we do not carry out statistical evaluations on the basis of these data.

Notes regarding IP addresses:
IP addresses are absolutely necessary for the transmission of websites and data from our serv-ers to your browser; they are the “addresses” for the information you request from our web servers. However, unabridged IP addresses are regarded as personal data and are therefore only processed by us to the extent technically required.

We also use cookies and web analytics when our website is visited. In this regard, please read the additional explanations under the corresponding headings in this data protection statement.



Registration on our website

Our website in part contains services which you can only use if you have previously entered your personal data (registered). To register in the PROTIQ portal at least your name, form of address, your company (in the case of business customers), your physical address and a valid e mail ad-dress are necessary. The data stored by us in the portal can include, for instance, the permanent storage of projects or the creation of offers as well as the creation and issuance of print orders.

Optionally, you have the possibility to provide us with further information about you (eg title, tele-phone number, VAT ID). Some of these data are required for the extended services on our web-site, for example for online ordering via our online shop.

Your consent to the storage of your data as well as their use to send advertising information can be revoked at any time by an e-mail with the corresponding information sent to service@protiq.com. You may also contact this e-mail address if you would like to have your entire account deleted.

Information on the processing of your personal data during registration can be found at: Registration on our website

The purposes of the processing for which the personal data are intended:
Use of certain services on our website, such as maintenance of your master data, delivery and billing addresses, requesting offers, ordering products, tracking your order history, generating individual price lists and comfortable return handling.

Legal basis for the processing:
Art. 6 (1) (b) GDPR
Processing of your data for the preparation and handling of your order or the respective business transaction.

Art. 6 (1) (f) GDPR
Legitimate interests for marketing purposes, IT-security and administrative reasons, to the extent permitted by law.

Categories of personal data that are processed:
○ Form of address, title, name
○ Contact details (address, email address(es), telephone number, etc.)
○ Company
○ Statistical data regarding your orders
○ System log data

Source (origin) of the data:
From the data subject

Recipient(categories) of the data:
Service providers who support us in the administration of the website may have access to your data. However, these service providers are obliged by data protection law-compliant agreements (commissioned data processing agreement - DPA) to not use these data for own purposes.

Transfer of data to a third country or an international organization and the associated safeguards to protect the data:
It is not intended to transmit the data to third countries.

Storage duration of the data:
Your data entered during registration will be stored until you submit a deletion request or after 10 years after your last usage of the account.

However, depending on the chosen way of contacting us, we will have your request for deletion confirmed by an appropriate contact to verify your identity.

Legal or contractual necessity to provide the data, as well as any consequences of failure to provide the data:
Without the specification of your data, it is not possible to use certain functions (for example obtaining a binding offer) of our website or our web portal.

Automated decision-making / Profiling:
There will be no automated decision-making or profiling based on your collected data.



Newsletter 

If you would like to receive the newsletter offered on our website, we need your valid e-mail address. Optionally, you have the possibility to provide us with further information about you (form of address, first name, last name). However, they are not required for the subscription of the newsletter but only serve for personally addressing you in the newsletter. After the registration, you will receive an e-mail from us with a link with which you have to confirm the receipt of the newsletter (“double opt-in”). This serves to verify the e-mail address you provided and to ensure that no third party has ordered the newsletter from your e-mail address.

Your consent to the storage of your data as well as their use for sending the newsletter or other advertising information may be revoked at any time via the unsubscribe link at the end of each newsletter. Furthermore, you may also send an e-mail with a corresponding revocation to service@protiq.com at any time.

Our e mail newsletter may contain links that lead you to specific PROTIQ websites. This way we can measure the effectiveness of marketing initiatives. However, these evaluations are made on the basis of anonymized data, so that no conclusions to your person can be drawn. In addition, the newsletter may contain links to third party websites.

Information on the processing of your personal data within the dispatch of the newsletter can be found at: Newsletter subscription

The purposes of the processing for which the personal data are intended:
Sending promotional emails.
Interest-based contents of an advertising email (usage profile).

Legal basis for the processing:
Art. 6 (1) lit. a GDPR
(consent for receiving the newsletter)

Art. 6 (1) lit. a GDPR
(optional consent for the creation of the usage profile with reference to the email address)

Categories of personal data that are processed:
To receive the newsletter
• Email address

System log data generated during registration and dispatch of the newsletter, for instance IP address, date/time.

Optional (voluntary information):
• Title, name
• Company, address.

For the usage profile
• Email address
• Which mailing was opened when (date/time) and how often
• Which link within the newsletter was clicked when (date/time) and how often

Source (origin) of the data:
From the data subject (recipient of the newsletter)

Recipient(categories) of the data:
Within the administration of the newsletter system, employees of PROTIQ may access the data.

Service providers who support us in the administration and operation of the newsletter dispatch may have access to your data where applicable. However, these service providers are obliged by data protection law-compliant agreements (commissioned data processing agreement - DPA) to not use these data for own purposes.

When transferring a dispatched newsletter via the public Internet, routing via servers in other countries cannot be ruled out. Neither Phoenix Contact nor our service provider has any influence on the routing.

Transfer of data to a third country or an international organization and the associated safeguards to protect the data:
It is not intended to transmit the data to third countries.

Storage duration of the data:
For the dispatch of the newsletter, your data will be stored as long as you receive the newsletter or otherwise required pursuant to the respective applicable law.
(max. 3 years from the last contact starting with the end of the calendar year in which the commercial relationship expired)

If you unsubscribe from the newsletter, we will delete your data after expiry of the limitation period of the respective applicable law.
(max. 6 years starting with the end of the calendar year in which the cancellation took place).

Legal or contractual necessity to provide the data, as well as any consequences of failure to provide the data:
Your email address is required to receive our newsletter. Without your email address, we cannot send you our newsletter.

We cannot send you a newsletter tailored to your previous use without your consent for the creation of the user profile.

Automated decision-making / profiling:
There will be no automated decision-making or profiling (according to Art. 22 GDPR) based on your collected data.



Contact forms

Your personal data, which you provide to us when using the various contact forms, will be used exclusively for processing your specific request to us. Information on the processing of your contact data in this context can be found at: Use of contact forms

The purposes of the processing for which the personal data are intended:
Your personal data, which you make available to us when making general contact, e.g. by calling or faxing our head office, sending an email to our service@ email address or using the various contact forms on our website, will be used to process your specific request to us.

Legal basis for the processing:
Art. 6 (1) (b) GDPR
Necessary to process your request.

Categories of personal data that are processed:
Depending on the contact method or contact form, necessary or optional entry:
○ Name, company
○ Address, contact details such as email address, telephone, fax
○Depending on the context and where applicable, additional fields for specifying your request or free text
○ System log data that is collected when you call, fax or email us or fill out a contact form on the website, such as IP address, date/time.

Source (origin) of the data:
From the data subject

Recipient(categories) of the data:
If need be, other companies of the Phoenix Contact Group, if this is necessary to process your request.

Transfer of data to a third country or an international organization and the associated safeguards to protect the data:
It is not intended to transmit the data to third countries, unless it is necessary for the processing of your request.

If you submit your request from a third country, your request will be forwarded to the local Phoenix Contact company. A transfer to this country will then be necessary to process your request.

To protect the data within the Phoenix Contact group companies, there is an international Phoenix Contact data protection framework agreement based on the EU standard contractual clauses joined by all relevant Phoenix Contact companies worldwide.

Storage duration of the data:
Depending on the content of your request, different retention periods may apply to your data. These can be 10 years in individual cases, provided that your request is relevant under the respective applicable law.

The form data that you entered on the website will be deleted automatically after 12 months (calculated from the end of the current calendar year).

Legal or contractual necessity to provide the data, as well as any consequences of failure to provide the data:
Your data are necessary to process your contact.
Without your data, processing is not possible.

Automated decision-making / Profiling:
There will be no automated decision-making or profiling based on your collected data.



Customer management/Order processing

Your personal data, which you provide to us within the scope of order processing, will be used exclusively for processing the respective business transactions with you. Information on processing your data within the customer management and for processing busi-ness transactions can be found at: Customer Management and Order Processing


The purposes of the processing for which the personal data are intended:
Execute a contractual relationship with a customer for the supply of goods and services and for handling transports / returns / complaints / escalation management as well as payment transactions.


Legal basis for the processing:
Art. 6 (1) (b) GDPR

(required to fulfill an agreement or to initiate an agreement)

Art. 6 (1) (f) GDPR

(legitimate interests)

For legitimate interests, see “Purposes of the processing” above. Phoenix Contact customers are exclusively legal persons, or persons who are involved in business transactions, about whom information is collected or who are evaluated within the company.

Categories of personal data that are processed:
Name, address (customer, delivery address, billing address), contact details (telephone, fax, email), bank details

Results of the sanction list checks

Source (origin) of the data:
From the data subject

Recipient(categories) of the data:
Service areas of the parent company if necessary, to fulfil the agreement.

Subcontractors needed in individual cases to process the business transaction, such as transport service providers, authorities, etc.

Transfer of data to a third country or an international organization and the associated safeguards to protect the data:
We do not transmit your data to third countries, unless it is necessary for the processing of the order or your request or order originates from the respective country.

Storage duration of the data:
Retention period according to legal provisions pursuant to the respective applicable law (max. 10 years).

Legal or contractual necessity to provide the data, as well as any consequences of failure to provide the data:
The processing of the personal data mentioned here is essential for executing the contractual relationship or is required by law.

Without these data we cannot process business transactions.

Automated decision-making / Profiling:
There will be no automated decision-making or profiling based on your collected data.




Supplier management/Purchase order processing

Your personal data, which you provide to us within a purchase order, will be used exclusively for processing the respective business transactions with you. Information on processing your data within the supplier management and for handling business transactions can be found at: Supplier management and purchase order processing

The purposes of the processing for which the personal data are intended:

The process and the use of the personal data are intended to cover the demands regarding externally procured materials, investments and services.

Selection of optimal sources of supply, reduction of procurement risk, quality assurance, minimization of default risks (supplier, goods).

Ensuring the production capability of the company.

Legal basis for the processing:
Art. 6 (1) (b) GDPR
(required to fulfill an agreement or to initiate an agreement)

Art. 6 (1) (f) GDPR
(legitimate interests)

Legitimate interests of the controller and consideration regarding the rights of personality of the data subjects:
For legitimate interests, see “Purposes of the processing” above.

Categories of personal data that are processed:
Name, title, business address, additional addresses, business contact details (telephone number, fax number, email address), form of address, department and function in the company, bank details, control data, VAT ID number.
Result of the assessment:

Assessment results obtained:
Credit rating/risk index, shareholder structure based on various basic data, audit report.
Various own key figures such as:
ABC classification, supplier profile, evaluation number; free text (risk report).
System data from the ERP (for ordering, goods receipt, quality data).

Source (origin) of the data:
○ From the data subject
○ From credit reporting agencies
I○ nformation collected from our own databases.

Recipient(categories) of the data:
○ PROTIQ GmbH

Companies that provide contracted services on our behalf and for defined purposes.

Transfer of data to a third country or an international organization and the associated safeguards to protect the data:
Within an intragroup, cross-company supplier management, data from suppliers are also made available to Phoenix Contact companies worldwide if required.

To protect the data, there is an international Phoenix Contact data protection framework agreement based on the EU standard contractual clauses, which was joined by all relevant Phoenix Contact companies worldwide.

Storage duration of the data:
Master data of a supplier are stored in the system as long as there is a contractual relationship or a contractual relationship cannot be ruled out for the future.

Furthermore, these data are immediately changed or blocked/deleted if the supplier/contact person as a natural person so requires, or if the responsible purchaser becomes aware of incorrect data.

(in each case subject to statutory retention periods)

Procurement documents are deleted after expiry of the retention period of the respective applicable law (max. 10 years) and upon completion of the tax audit.

Own audit reports on quality are stored up to 10 years for a long-term supplier development and for the quality proof in customer audits.

Creditworthiness information is stored 6 years for the evaluation of the medium-term development of a supplier as long as there is a contractual relationship.

Legal or contractual necessity to provide the data, as well as any consequences of failure to provide the data:
The processing of the personal data mentioned here is necessary for the supplier management or the handling of business transactions.

Without these data, we cannot enter into a business relationship.

Automated decision-making / Profiling:
There will be no automated decision-making or profiling based on your collected data.



Application details

The processing of your application with us will be done by Phoenix Contact GmbH & Co. KG to whose website we merely link. Therefore please also consider the detailed information within the registration in their career portal.

 



Information on the use of cookies or similar technologies

We use cookies in connection with our website. In doing so, we use the processing and storage functions of your device’s browser and collect information from the memory of your device’s browser.

You will find more detailed information on this below.

General information on cookies

Cookies are small text files with information that can be placed on a user’s device through its browser when a website is visited. When the relevant website is visited again with the same device, the cookie and the information it contains can be retrieved.

First-party and third-party cookies

Depending on where a cookie comes from, a distinction can be made between first-party cookies and third-party cookies:

First-party cookies

Cookies that are placed and accessed by the operator of the website as the controller or by a processor engaged by the controller

Third-party cookies

Cookies that are placed and accessed by controllers other than the operator of the website that are not processors engaged by the operator of the website

Transient and persistent cookies

A distinction can be made between transient and persistent cookies depending on how long they remain active:

Transient cookies (session cookies)

Cookies that are automatically deleted when you close your browser

Persistent cookies

Cookies that remain stored on your device for a certain period of time after the browser is closed

Consent-free cookies and cookies requiring consent

Users’ consent is required for some cookies depending on their function and purpose of use. Thus a distinction can be made between cookies that require users’ consent and those that do not:

Consent-free cookies

Cookies that have as their sole purpose to transmit a message using an electronic communications network


Cookies that are necessary so that the party offering a service that has been expressly requested by a participant or user can provide this service (”strictly necessary cookies”)

Cookies requiring consent

Cookies for all purposes of use other than those mentioned above


Management of the cookies used on our website

Granting and withdrawing consents to the use of cookies in the data protection settings of our website

If consent is necessary for the use of certain cookies, we only use these cookies if you have previously granted your consent to this.

When you first visit our website, we display a pop-up for data privacy settings. In the data privacy settings, you can give consent to the use of cookies that require consent and the processing of your personal data enabled by this. However, you can also continue to use our website without consent. In this case, we will only use cookies for which consent is not required.

You can access the data privacy settings for our website at any time via the link contained in this Data Privacy Notice and in the footer of our website. In the data privacy settings, you can withdraw or re-grant the consents you have given at any time.

We store whether and, if applicable, which consents you have given in the form of a (strictly necessary) cookie (”privacy settings cookie“) on your device. The privacy settings cookie has a limited lifetimes of 12 months. After expiration of the lifetimes, or if you delete the privacy settings cookie manually beforehand, we will display the banner for data privacy settings for our website again the next time you visit our website.

You cannot deactivate cookies that are strictly necessary in the data privacy settings of our website. However, you can generally deactivate these cookies in your browser at any time.

Managing cookies using browser settings

You can also manage the use of cookies in your browser’s settings. Different browsers have different ways to configure cookie settings. You can find more extensive information on this, for example at https://allaboutcookies.org/how-to-manage-cookies .

However, we would like to point out that some functions of our website may not work properly or at all if you deactivate cookies in general in your browser.


Cookies used on our website

You can view the information about the cookies used on our website and your consent status at any time via the corresponding link in our website footer.


Further information on the consent tool Usercentrics:

Usercentrics

We use the consent management service Usercentrics, of Usercentrics GmbH, Sendlinger Str. 7, 80331 Munich, Germany (Usercentrics). This enables us to obtain and manage the consent of website users for data processing. The processing is necessary for compliance with a legal obligation (Art. 7 para. 1 GDPR) to which we are subject (Art. 6 para. 1 sentence 1 lit. c GDPR).

When you visit our website, the following personal data is transferred to Usercentrics

- Your consent(s) or the withdrawal of your consent(s)
- your IP address
- Information about your browser
- Information about your end device
- Time of your visit to the website
- geolocation

Furthermore, Usercentrics stores a cookie in your browser in order to be able to assign the consents you have given or revoke them. The data collected in this way is stored until you ask us to delete it, delete the Usercentrics cookie yourself or the purpose for storing the data no longer applies. Mandatory statutory retention obligations remain unaffected.

Usercentrics is the recipient of your personal data and acts as a processor for us.

The processing takes place in the European Union. Further information on objection and removal options vis-à-vis Usercentrics can be found at: https://usercentrics.com/privacy-policy/




Social Media and external links


We do not use automatically activated plug-ins (e.g. iFrames) of social networks on our websites. Our social network buttons such as Facebook, Twitter, Xing, LinkedIn, YouTube, Instagram etc. are merely links to the providers' pages or activate the desired cloud service. As soon as you click on these links, you will be redirected to the pages of the social network or the respective cloud service will be activated. Please note that as soon as you are on the websites of the social networks or cloud services, their privacy policies apply.

In addition, we have an online presence on some of these social networks and platforms to promote our business, inform interested parties/users about our products and services and communicate with them. On some of these platforms, user data is processed outside the European Union (EU), including in countries where a level of data protection comparable to that in the EU cannot be guaranteed. Your personal data is often used for the platform's own purposes, e.g. for market research and advertising purposes or to analyze user behavior in order to create user profiles. For this purpose, cookies are usually stored on the user's device by these platforms.

Although we do not have access to the profile data processed by the platforms, we may be a joint controller of the data processing in accordance with the relevant data protection laws. Users' personal data is processed on the basis of our legitimate interests in easy information and communication with users (where the GDPR applies: Article6(1)(f) GDPR). For further information, please contact our designated contact point.

Detailed information about the processing of your personal data and possible opt-out options can be found at the social media platforms linked below:


Facebook
Privacy policy at: https://www.facebook.com/about/privacy,
Opt-out at: https://www.facebook.com/settings?tab=ads.


Instagram
Privacy policy at: http://instagram.com/about/legal/privacy/
Opt-out at: http://instagram.com/about/legal/privacy/ (point VI.).


YouTube
Privacy policy at: https://www.google.de/intl/de/policies/privacy/,
Opt-out at: https://adssettings.google.com/.


Twitter/X
Privacy policy at: https://twitter.com/de/privacy,
Opt-out at: https://twitter.com/personalization.


LinkedIn
Privacy policy at: https://www.linkedin.com/legal/privacy-policy,
Opt-out at: https://www.linkedin.com/psettings/.

XING
Privacy policy at: https://privacy.xing.com/de/
Opt-out at: https://privacy.xing.com/de/datenschutzerklaerung


TikTok
Privacy policy at: https://www.tiktok.com/legal/page/eea/privacy-policy/en

PROTIQ GmbH is active on the TikTok platform under the name protiq, where it creates and shares short videos on 3D printing and its areas of application. PROTIQ GmbH is responsible for the content. TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland (“TikTok Ireland”), TikTok Information Technologies UK Limited WeWork, 125 Kingsway, London, WC2B 6NH (“TikTok UK”) is responsible for data processing within the meaning of the General Data Protection Regulation (GDPR) for your data transmitted to TikTok and its processing. You can contact TikTok's Data Protection Officer via the online contact form provided by TikTok at: https://www.tiktok.com/legal/report/DPO


Facelift Cloud
For the purposes of managing our online presence in social media (Facebook, Instagram, LinkedIn and Twitter/X), we use Facelift Cloud, a service of Facelift Brand Building Technologies GmbH (Gerhofstrasse 19, 20354 Hamburg, Germany). Facelift Cloud allows us to publish, advertise, manage, monitor and moderate the content of our social media profiles. To this end the social media user IDs of customers and interested parties interacting with us on the platforms as well as the communication history are stored in a data center of Facelift Brand Building Technologies GmbH and made available to us for use via the Facelift Cloud software.



Trusted Shops

Trusted Shops widgets are integrated on this website to display Trusted Shops services (e.g. seal of approval, collected ratings) and to offer Trusted Shops products to shoppers after they have placed an order.

This serves to protect our legitimate interests, which outweigh our interests in the context of a balancing of interests, in optimal marketing by enabling secure shopping in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO. The trust badge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany, with whom we are jointly responsible for data protection pursuant to Art. 26 DSGVO. Within the framework of this data protection notice, we inform you in the following about the essential contractual contents in accordance with Art. 26 (2) DSGVO.

The trust badge is provided within the scope of joint responsibility by a US-American CDN provider (content delivery network). An appropriate level of data protection is ensured by standard data protection clauses and further contractual measures. Further information on the data protection of Trusted Shops GmbH can be found in their data protection declaration.

When the Trustbadge is called up, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of the call-up, the amount of data transferred and the requesting provider (access data) and documents the call-up. The IP address is anonymised immediately after collection so that the stored data cannot be assigned to you personally. The anonymised data is used in particular for statistical purposes and for error analysis.

After the order has been completed, your email address, which has been hashed using a cryptological one-way function, is transmitted to Trusted Shops GmbH. The legal basis is Art. 6 para. 1 p. 1 lit. f DSGVO. This serves to check whether you are already registered for services with Trusted Shops GmbH and is therefore necessary for the fulfilment of our and Trusted Shops' overriding legitimate interests in the provision of the buyer protection linked to the specific order in each case and the transactional evaluation services in accordance with Art. 6 (1) sentence 1 lit. f DSGVO. If this is the case, further processing will be carried out in accordance with the contractual agreement between you and Trusted Shops. If you have not yet registered for the services, you will subsequently be given the opportunity to do so for the first time. Further processing after registration also depends on the contractual agreement with Trusted Shops GmbH. If you do not register, all transmitted data will be automatically deleted by Trusted Shops GmbH and a personal reference is then no longer possible.

Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis is Art. 6 para. 1 lit. f DSGVO for the purpose of ensuring trouble-free operation. Processing may take place in third countries (USA and Israel). An adequate level of data protection is ensured in the case of the USA by standard data protection clauses and further contractual measures and in the case of Israel by an adequacy decision.

Within the framework of the joint responsibility existing between us and Trusted Shops GmbH, please prefer to contact Trusted Shops GmbH with data protection questions and to assert your rights using the contact options given in the data protection information linked above. Irrespective of this, however, you can always contact the data controller of your choice. Your enquiry will then, if necessary, be passed on to the other responsible person for a response.



Use of the web analysis technology “Google Analytics”

If you have given your consent, we use the web analysis technology “Google Analytics” using cookies.

Web analytics enables the collection and evaluation of information about the activities of users of our website, including interaction by users with embedded videos on our website. The information obtained serves us to improve our website and to better achieve the goals of our website (e.g. increasing page views).

This also includes carrying out ”A/B tests“ (also known as ”split testing“), in which we test different display versions of our website against each other. This involves collecting, evaluating, and comparing details of usage behavior in different display versions.

When you visit our website, the web analysis tool Google Analytics collects information about your use of our website and stores it in a device-related profile. To be able to assign this information to your device, your device is assigned a unique ID which is linked to the device-related profile. This ID is stored in cookies on your device. During your visit to our website, your device can be recognized there on the basis of the ID assigned to it.

Such an assignment can also be made via a link to your account with the relevant provider (e.g. your Google account if you have activated personalized advertising there) instead of via the ID. In this way, actions taken by you using different devices can also be assigned to you as a unique user and included in aggregated reports on the surfing behavior of our users.

Even without your consent, Google Analytics is used to simply analyze access to our website. This enables us to recognize where visitors who have not given their consent come from (country, region, and possibly city) and which pages are opened and how often. No cookies are used and no profiles are created, so it is not possible to recognize whether different page views were made by the same person or by different people. Google Analytics uses this information to model the (presumed) behavior of our visitors on the basis of empirical values.


Details of the personal data that is processed

Categories of personal data processed

Personal data included in the categories

Sources of the data

Obligation of the data subject to provide the data

Storage duration

Web analytics HTTP data

Log data that is generated via the Hypertext Transfer Protocol (Secure) (HTTP(S)) for technical reasons when using the web analysis tool deployed on our website:

This includes IP address, type, and version of your internet browser, operating system used, site accessed, site accessed before visiting the site (referrer URL), and date and time of the visit.

Users of our website

Provision of the data is not a statutory or contractual requirement or a requirement necessary to enter into a contract. There is no obligation of the data subject to provide the data.

If the data is not provided, we cannot carry out a web analysis.

IP anonymization is activated on our website for the use of the web analysis tool. This means that the IP address transmitted via the browser for technical reasons is anonymized before being stored by shortening the IP address (by deleting the last octet of the IP address).

Moreover we only process the log data temporarily for the duration of the visit to our website.

Web analytics device data

Data that is assigned to your device by the web analysis tool used on our website:

This includes a randomly generated unique ID to (re)identify your device. It also includes certain parameters relevant for web analysis.

This data is stored in cookies on your device and can be read when visiting our website.

Users of our website

Provision of the data is not a statutory or contractual requirement or a requirement necessary to enter into a contract. There is no obligation of the data subject to provide the data.

If the data is not provided, we cannot carry out a web analysis.

We store the unique ID for the duration of your consent.

We only process parameters relevant for web analysis temporarily for the duration of the visit to our website.

We delete this data when you withdraw your consent.

Web analytics profile data

Data generated by the web analysis tool used due to the triggering of events on our website and stored in a device-related profile:

This includes data about the use of our website, in particular page visits, video views, frequency of visits, and time spent on the pages visited.

This also includes the unique ID assigned to your device.

Independently generated

-

We store the unique ID for the duration of your consent.

We store information about the use of our website for a period of 14 months from collection.

We delete this data when you withdraw your consent.

Details of the processing of the personal data

Purpose of processing the personal data

Categories of personal data processed

Legal basis and, where applicable, legitimate interests

Recipients

Web analytics (profile- and cookie-based):

Web analytics enables the collection and evaluation of information about the activities of users of our website.

When you visit our website, including embedded videos on the site, the web analysis tools used by us collects information about your use of our website and stores it in a device-related profile. To be able to assign this information to your device, a unique ID is assigned to your device, which is linked to the device-related profile. This ID is stored in cookies on your device. During your visit of our website, your device can be recognized there on the basis of the ID assigned to it.

Such an assignment can also be made via a link to your account with the relevant provider (e.g. your Google account if you have activated personalized advertising there) instead of via the ID. In this way, actions taken by you using different devices can also be assigned to you as a unique user and included in aggregated reports on the surfing behavior of our users.

The aim of the analysis is to examine where the users of our website come from, which areas of our website are visited and how often and for how long which page/which video and categories are viewed. The information obtained is used to improve our website and to better achieve the goals of our website (e.g. increasing pages views).

Web analytics HTTP data

Web analytics device data

Web analytics profile data

Consent (if the GDPR applies: Article6(1)(a) GDPR)

Website providers

Web analytics service provider

A/B tests based on web analytics:

Web analysis also includes carrying out “A/B tests” (also known as “split testing”), in which we test different display variants of our website against each other. This test method gives us the opportunity to automatically display different display variants of a particular page to different users of our website. Details of user behavior are recorded, evaluated and compared in different display variants (e.g. evaluation of which display variant of our newsletter registration form is used to subscribe to the newsletter more frequently).

Web analytics HTTP data

Web analytics device data

Web analytics profile data

Consent (if the GDPR applies: Article6(1)(a) GDPR)

Website providers

Web analytics service provider

Simple evaluation of access (without cookies and without profiling):

Even without your consent, a simple analysis of access to our website is carried out. This allows us to recognize where visitors who have not given their consent come from (country, region, and possibly city) on an anonymous basis and which pages are opened and how often.

No cookies are used and no profile is created, so it is not possible to recognize whether different page views were made by the same person or by different people.

Our web analysis tools use this information to model the (presumed) behavior of our visitors on the basis of empirical values. Such modelled usage activities are added to the evaluations of the consent-based device-related profiles described above in order to obtain an (estimated) overall picture of our usage activities. We use the information obtained to improve our website and better achieve our website goals (e.g. increasing page views).

Web analytics HTTP data

Pursuing legitimate interests under balancing of interests (if the GDPR applies: Article6(1)(f) GDPR):

Our legitimate interest is the collection of certain basic information on access to our website for the anonymous measurement of our web audience.

Website providers

Web analytics service provider




Use of the marketing technologies GoogleAds, Microsoft Ads and LinkedIn Insight Tag

If you have given your consent, we will use marketing technologies from the providers Google, Microsoft and LinkedIn for conversion tracking and remarketing on our website.

“Conversions“ are user activities on our website as determined by us. “Conversion tracking” is a process that tracks what happens after you interact with our ads on search engines or other websites. For example, we can see whether you have subsequently taken a particular action on our website.

If our ads are displayed to you on search engines or on other websites or if you interact with our ads, information about this may be collected (if applicable, depending on your consent to the relevant website operator) and stored in a device-related profile. To be able to assign this information to your device, a unique ID can be assigned to your device (if applicable, depending on your consent to the relevant website operator), which is linked to the device-related profile. This ID can be stored in cookies on your device (if applicable, depending on your consent to the relevant website operator). If you subsequently visit our website, the information stored in these cookies can be read. In this way, your device can be recognized by the ID and, on the basis of this ID, the information stored in the device-related profile about the view of our ads can be retrieved and additional data can be stored. This allows us to collect information about the use of our website, in particular the “conversions“ triggered by you.

Such an assignment can also be made by performing a comparison of hashed contact information instead of via the ID or, where applicable, via a link to your account with the relevant provider (e.g. your Google account if you have activated personalized advertising). In this way, actions taken by you using different devices can also be assigned to you as a unique user.

This allows us to observe which keywords, ads, ad groups, and campaigns lead to the user actions we want. We can also understand how our return on investment (ROI) is generated and make more informed decisions about our advertising expenses. We can also automatically optimize our advertising campaigns according to our business goals.


Remarketing

“Remarketing” (or “retargeting”) means that we can specifically re-address users who have already interacted with our website, for example with ads on search engines or on other websites that participate in the same advertising networks as us.

When you visit our website, information about your use of our website is collected and stored in a device-related profile. In order to associate this information with your device, your device is assigned a unique ID that is linked to the device-related profile. This ID is stored in cookies on your device. If you subsequently use search engines with the same device or visit other websites that participate in the same advertising network, your device can be recognized there on the basis of the ID assigned to it (possibly subject to your consent to the relevant operator of the website) and on the basis of this ID the stored information about the use of our website, including the assignment of your device-related profile to certain advertising segments, can be retrieved. In this way, the provider of the remarketing tool we use can present our ads to you there specifically. Such an assignment can also be made by performing a comparison of hashed contact information instead of via the ID or, where applicable, via a link to your account with the relevant provider (e.g. your Google account if you have activated personalized advertising). In this way, actions taken by you using different devices can also be assigned to you as a unique user. In this way, the provider of the remarketing tool we use can present our ads to you there specifically.

When you visit the relevant search engines or other websites that participate in the same advertising network, information about your use of the search engine or other website may be collected and added to your device-related profile (if applicable, depending on your consent to the relevant website operator) in order to enable better personalization and optimization of how different ads are displayed.

Based on the information stored in your device-related profile, we and the provider of the relevant remarketing tool used by us can personalize our ads specifically for you.

Based on the information stored in your device-related profile, the provider of the remarketing tool used by us also determines billing-relevant factors of the ad placement in order to be able to bill us for its services.

We are jointly responsible for the use of these marketing technologies on our website with the provider of the marketing technology concerned. Any further processing of the data by the provider concerned for its own purposes or purposes of third parties is the sole responsibility of the provider. Information on joint responsibility and information on the privacy policies of the various providers is contained in the following.


Details of the personal data that is processed

Categories of personal data processed

Personal data included in the categories

Sources of the data

Obligation of the data subject to provide the data

Storage duration

GoogleAds

Microsoft Ads

LinkedIn Insight Tag

HTTP data

Log data that is generated via the Hypertext Transfer Protocol (Secure) (HTTP(S)) for technical reasons when using the relevant marketing tool deployed on our website:

This includes IP address, type, and version of your internet browser, operating system used, site accessed, site accessed before visiting the site (referrer URL), and date and time of the visit.

Users of our website

Provision of the data is not a statutory or contractual requirement or a requirement necessary to enter into a contract. There is no obligation of the data subject to provide the data.

If the data is not provided, we cannot carry out any remarketing or conversion tracking.

90 days

GoogleAds

Microsoft Ads

LinkedIn Insight Tag

Device data

Data that can be assigned to your device (if applicable, depending on your consent to the relevant website operator), when our ads are displayed to you on search engines or on other websites, when you interact with our ads, or when you access our website:

This includes a unique ID to (re)identify your device.

This data may be stored in cookies on your device (if applicable, depending on your consent to operators of other websites) when our ads are displayed to you on search engines or on other websites, when you interact with our ads, or when you access our website. When you access our website or the relevant search engines and other websites participating in the same advertising networks, the information stored in these cookies may be read.

Users of our website

Provision of the data is not a statutory or contractual requirement or a requirement necessary to enter into a contract. There is no obligation of the data subject to provide the data.

If the data is not provided, we cannot carry out any remarketing or conversion tracking.

90 days

GoogleAds

Microsoft Ads

LinkedIn Insight Tag

Profile data

Data that is collected by the relevant marketing tool and stored in a device-related profile (if applicable, depending on your consent to the relevant website operator) when our ads are displayed to you on search engines or on other websites participating in the same advertising network, or when you interact with such ads:

This includes a unique ID assigned to your device and information on our ads that are displayed to you on search engines or on other websites participating in the same advertising network, or that you have interacted with there. This also includes information on use of the relevant search engine or other website.

This can also include hashed contact data (e.g. an email address) that is known to the marketing tool concerned as well as technical information on your device that can be read from it (e.g. screen size).

Collected by the marketing tool on search engines or other websites

-

90 days

Data generated by the marketing tool used on our website and additionally stored in the device-related profile when you visit our website.

This includes the unique ID assigned to your device as well as information about the use of our website, in particular page views, frequency of views, and time spent on viewed pages, including the “conversions” triggered by you.

This can also include hashed contact data (e.g. an email address) entered by you on our website as well as technical information on your device that can be read from it (e.g. screen size).

This also includes the results of the evaluation of this information, in particular the allocation of your device-related profile to certain advertising segments.

Collected by the marketing tool on our website

-

90 days

Details of the processing of the personal data

Purpose of processing the personal data

Categories of personal data processed

Legal basis and, where applicable, legitimate interests

Recipients

Conversion tracking:

“Conversions” are user activities on our website that are defined by us. “Conversion tracking” is a process recording what happens after our adverts have been shown to you on search engines or on other websites or after you have interacted with our adverts on search engines or on other websites. For example, we can see whether you have subsequently performed a certain action on our website.

If our adverts are displayed to you on search engines or on other websites or if you interact with our adverts, information about this may be collected (if applicable, depending on your consent to the relevant website operator) and stored in a device-related profile. To be able to assign this information to your device, a unique ID may be assigned to your device (if applicable, depending on your consent to the relevant website operator), which is linked to the device-related profile. This ID can (if applicable, depending on your consent to the relevant website operator) be stored in cookies on your device. When you subsequently visit our website, the information stored in these cookies can be read. In this way, your device can be recognized using the ID and the information stored in the device-related profile about your visit to our ads can be retrieved and further data can be stored using this ID. This enables us to record information about the use of our website, in particular the “conversions” triggered by you.

Such an assignment can also be made by performing a comparison of hashed contact information instead of via the ID or, where applicable, via a link to your account with the relevant provider (e.g. your Google account if you have activated personalized advertising). In this way, actions taken by you using different devices can also be assigned to you as a unique user.

This allows us to observe which keywords, ads, ad groups, and campaigns lead to the user actions we want. We can also understand how our return on investment (ROI) is generated and make more informed decisions about our advertising expenses. We can also automatically optimize our advertising campaigns according to our business goals.

For Google:

GoogleAds HTTP data

GoogleAds device data

GoogleAds profile data

For Microsoft:

Microsoft Ads HTTP data

Microsoft Ads device data

Microsoft Ads profile data

For LinkedIn:

LinkedIn Insight Tag HTTP data

LinkedIn Insight Tag device data

LinkedIn Insight Tag profile data

Consent (if the GDPR applies: Article6(1)(a) GDPR)

Marketing tool provider

Remarketing:

“Remarketing” (or “retargeting”) means that we can specifically re-address users who have already interacted with our website, for example with ads on search engines or on other websites that participate in the same advertising networks as us.

When you visit our website, information about your use of our website is collected and stored in a device-related profile. In order to associate this information with your device, your device is assigned a unique ID that is linked to the device-related profile. This ID is stored in cookies on your device. If you subsequently use search engines with the same device or visit other websites that participate in the same advertising network, your device can be recognized there on the basis of the ID as-signed to it (possibly subject to your consent to the relevant operator of the website) and on the basis of this ID the stored information about the use of our website, including the assignment of your device-related profile to certain advertising segments, can be retrieved. In this way, the provider of the remarketing tool we use can present our ads to you there specifically.

Such an assignment can also be made by performing a comparison of hashed contact information instead of via the ID or, where applicable, via a link to your account with the relevant provider (e.g. your Google account if you have activated personalized advertising). In this way, actions taken by you using different devices can also be assigned to you as a unique user.

In this way, the provider of the remarketing tool we use can present our ads to you there specifically.

For Google:

GoogleAds HTTP data

GoogleAds device data

GoogleAds profile data

For Microsoft:

Microsoft Ads HTTP data

Microsoft Ads device data

Microsoft Ads profile data

For LinkedIn:

LinkedIn Insight Tag HTTP data

LinkedIn Insight Tag device data

LinkedIn Insight Tag profile data

Zustimmung (wenn die DSGVO gilt: Artikel6(1)(a) GDPR)

Marketingtool-Anbieter

Profile enrichment by the provider of the remarketing tool used by us:

When you visit search engines or other websites that participate in the same advertising network, the provider of the remarketing tool used by us may add information about your use of that the relevant search engine or other website and information about the ads you are presented with or have interacted with there to the device-related profile in order to enable better personalization.

In addition, the enrichment of profiles enables the provider of the remarketing tool used by us to optimize how various ads are displayed for us and other companies for which it displays ads (e.g. controlling the frequency with which certain ads are displayed).

For Google:

GoogleAds device data

GoogleAds profile data

For Microsoft:

Microsoft Ads device data

Microsoft Ads profile data

For LinkedIn:

LinkedIn Insight Tag device data

LinkedIn Insight Tag profile data

Zustimmung (wenn die DSGVO gilt: Artikel6(1)(a) GDPR)

Marketingtool-Anbieter

Personalization of ads:

We and the provider of the remarketing tool used by us personalize our ads specifically for you on the basis of your device-related profile, in particular on the basis of your use of our website.

For this purpose, we analyze the information stored in your profile and on this basis assign your profile to certain advertising segments.

For Google:

GoogleAds profile data

For Microsoft:

Microsoft Ads profile data

For LinkedIn:

LinkedIn Insight Tag profile data

Zustimmung (wenn die DSGVO gilt: Artikel6(1)(a) GDPR)

Marketingtool-Anbieter

Determination of billing-relevant factors for ads placed by the provider of the remarketing tool used by us:

The information stored in your device-related profile is also used by the provider of the remarketing tool we use to evaluate the ads displayed to your device that lead to our website via the provider in order to bill us for its services. For the purpose of billing us, the provider must determine the number of visits to our website via these ads and other factors relevant for billing.

For Google:

GoogleAds profile data

For Microsoft:

Microsoft Ads profile data

For LinkedIn:

LinkedIn Insight Tag profile data

Zustimmung (wenn die DSGVO gilt: Artikel6(1)(a) GDPR)

Marketingtool-Anbieter

We would also like to point out the use of the following tool:


Google Tag Manager

We would also like to draw your attention to the use of Google Tag Manager on our website. Google Tag Manager is a solution with which website operators can manage website tags via a uniform interface and thus integrate Google services in particular into their offering. The Google Tag Manager itself (which implements the tags) does not collect or process any personal data.




Friendly Captcha

Our website uses the service "Friendly Captcha" (www.friendlycaptcha.com). This service is offered by Friendly Captcha GmbH, Am Anger 3-5, 82237 Wörthsee, Germany. Friendly Captcha is a novel, privacy-friendly protection solution to make it more difficult for automated programs and scripts (so-called "bots") to use our website.

Friendly Captcha processes and stores the following data in the above-mentioned process:

Anonymised IP address of the requesting computer; Information about the browser used, as well as the operating system; Anonymised counter per IP address to control the cryptographic tasks; Website from which the access has taken place.

The data is used exclusively for the protection against spam and bots described above. Friendly Captcha does not set or read any cookies on the visitor's terminal device. IP addresses are only stored in hashed (one-way encrypted) form and do not allow us and Friendly Captcha to draw any conclusions about an individual person. If personal data is collected, it is deleted after 30 days at the latest. The legal basis for the processing is our legitimate interest in protecting our website from improper access by bots, i.e. spam protection and protection against attacks (e.g. mass requests), Art. 6 para. 1 lit. f DSGVO. Further information on data protection when using Friendly Captcha can be found at https://friendlycaptcha.com/legal/privacy-end-users/.



ADCELL

We have integrated ADCELL on our website. ADCELL is an affiliate marketing software from Firstlead GmbH, Rosenfelder Str. 15-16, 10315 Berlin, Germany. We use ADCELL to measure success and bill our affiliate partners.

ADCELL uses cookies to be able to assign visitors via affiliate links of our partners and to trace the origin of orders.

In this context, the following data is generally collected and stored Identification number of the affiliate partner, identification number of the user, information on the advertising material clicked on and, if applicable, order data and values.

Your IP address and other identification features such as your user agent are also transmitted to the provider.

ADCELL is used on the basis of your consent in accordance with Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG.

The specific storage period of the processed data cannot be influenced by us, but is determined by Firstlead GmbH. Further information can be found in the privacy policy for ADCELL: https://www.adcell.de/datenschutz




Supplementary information regarding the use and transfer of personal data

PROTIQ may be forced to disclose your data and related information by judicial or official order. Likewise, we reserve the right to use your data for the assertion of or defense against any legal claims. In accordance with applicable law we also reserve the right to store and transfer personal and other data for a specific purpose in order to detect and combat illegal activities, fraudulent attempts or a breach of PROTIQ’s terms of use.

We do not sell, disclose or otherwise make available personal data to third parties for marketing purposes.



Secure communication on the Internet

We make every effort to ensure that your personal data is transferred and stored using technical and organizational measures to prevent access by unauthorized third parties.

As a general rule, the Internet is regarded as an insecure environment. In contrast to a telephone line, for instance, data transfers on the Internet can be more easily wiretapped, recorded or even modified by unauthorized third parties. To ensure the confidentiality of communications with you, we use an AES 256bit SSL/TLS encryption of our website. This encryption is regarded as secure, based on the latest technological advancements. Operating systems and browsers from earlier versions also achieve this security level. If necessary, you should update the operating system and the browser on your device to benefit from this high-level encryption.

Email communication without encryption does not guarantee comprehensive data security. Therefore, we recommend using the regular postal mail for confidential information.



Data subject rights

You are entitled to the following rights, if the respective legal requirements are met: Right to have access to your data that we store; rectification, erasure, restriction of processing your data or the right to object to the processing, as well as data portability.

If you do not agree to your personal data being saved or this data becomes inaccurate, we will ensure, upon your request, that your data is corrected, blocked or deleted under the statutory provisions. Upon request, we will send you a list of your personal data, that we have stored, please do not hesitate to contact our designated point of contact.

Additionally, you have the right to lodge a complaint with athe competent data protection supervisory authority of your country of location, if you believe the processing of your personal data is unlawful.

Should you have any questions that have not been addressed in this data protection notice, in case you wish more detailed information regarding a specific point, please do not hesitate to contact our designated point of contact.

Please note that depending on the circumstances, we may require proof of identification to handle any requests regarding your personal data.
If you reside in France, you also have the right to provide instructions on the handling of your personal data after death.



Update to this Privacy Policy

If PROTIQ launches new services, alters its Internet procedures or if the legal requirements or the Internet and IT security technology is further developed, this data protection statement will be updated. We therefore reserve the right to change or supplement this statement as required. The current version will be published at www.protiq.com/en/privacy/ .


Right of access / changing and deleting personal data Information in accordance with Article 13 or 14 GDPR

If you have any questions that have not been addressed by this data protection statement or if you require more detailed information regarding a specific point, please do not hesitate to contact us.
 
If you no longer agree to your personal data being stored or if they become inaccurate, we shall, upon your request to this effect, proceed to their blockage or deletion, or perform the necessary corrections thereto, to the extent possible under the statutory provisions. Upon request, we will inform you about all your personal data that we have stored. To do so, please contact:

PROTIQ GmbH
Flachsmarktstraße 54
32825 Blomberg
Tel. +49 5235 3-4 38 00
Fax +49 5235 3-4 41 154

Please appreciate that we require proof of identity to handle any requests regarding your person-al data we have stored.


Data Protection Officer

For general questions regarding the collection, processing or use of personal data by us as well as for general information regarding data protection at PROTIQ, please contact us in writing at:



PROTIQ GmbH
– Data Protection Officer –
Flachsmarktstraße 54
32825 Blomberg


Controller within the meaning of the EU General Data Protection Regulation (GDPR) or the Federal Data Protection Act (FDPA)

PROTIQ GmbH
Flachsmarktstraße 54
32825 Blomberg
Tel. +49 5235 3-4 38 00
Fax +49 5235 3-4 41 154

Updated:  March 20, 2025




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